- Who is actually tutoring me?
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- Another University of Canterbury student who has already passed your exact course with an A-, A or A+. We check that against their transcript before they can help with it, so nobody can offer help in a course they have not aced themselves.
- How much does it cost?
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- You are charged by the minute, with a 20 minute minimum and no maximum. The rate is shown before you send a beacon, and you top up a wallet rather than paying per session, so you always know what you have committed. There is no subscription and no lesson package.
- How long until someone helps me?
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- Usually minutes. Sending a beacon broadcasts it to every tutor who is online and grade-verified in that course, and the first one to claim it is yours. There is no browsing profiles and no waiting for someone to reply to a message.
- What if nobody claims my beacon?
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- It expires on its own and you are not charged. Money is only held once a tutor claims, and only actually taken once a session runs.
- Online or in person?
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- Both. Online sessions happen on a shared video call with a whiteboard, so you can put the actual question in front of your tutor. In-person sessions meet at a public spot on campus that you choose when you send the beacon.
- Can I get unspent money back?
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- Yes. Anything sitting in your wallet that you have not spent goes back to the card that paid it, and only the person who paid can take it out. That means a parent who funded an account gets the refund, not the student.
- Is this cheating?
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- No, and we take that seriously enough to build it into the product. Tutoring here is for understanding and practice, never for completing work that is being assessed. Both sides agree to that at signup and again at the start of every session, and either side can report a session in one tap.
- Who can sign up?
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- University of Canterbury students aged 18 or over. Tutoring additionally requires a verified university email address and a transcript showing the grade. One account can be a student and a tutor at once, though you can never be matched to your own request.
- Can a parent pay for it?
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- Yes. A parent can link to a student account and fund its wallet. The student can spend it on sessions, and only the parent can take back whatever is left, because it returns to the card the parent used.